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Privacy Policy

Last updated: January 15, 2025

1. Introduction

Hoplonics ("we", "our", "us") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://hoplonics.com (the "Site") and when you use our related services.

2. Information We Collect

We may collect different types of information from you, including:

  • Personal information you provide to us: such as your name, email address, phone number, and property details when you submit a contact form, request a quote, or book an appointment.
  • Service-related information: details about the properties we assess, scheduling preferences, and any information you choose to share in comments or notes.
  • Usage and technical information: such as your browser type, device information, IP address, and pages visited on our Site. This information helps us understand how visitors use our Site and improve our services.

3. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing, operating, and maintaining our services.
  • Processing bookings and performing environmental assessments.
  • Responding to your questions, requests, and support inquiries.
  • Sending you service-related communications, such as appointment confirmations, updates, or follow-up messages about your report.
  • Analyzing how our Site is used so we can improve its performance, content, and user experience.

4. Information Sharing

We do not sell or rent your personally identifiable information to third parties. We may share your information in limited situations, including:

  • Service providers: with trusted third-party vendors who help us operate the Site, process communications, or provide other business-related services. These providers are only given access to the information they need to perform their functions and are expected to keep it confidential.
  • Legal and safety purposes: when we believe disclosure is necessary to comply with applicable law, regulation, or legal process, or to protect our rights, property, or the safety of our users or the public.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will take reasonable steps to delete or de-identify it.

7. Your Rights

Depending on your location and applicable law (for example, in California), you may have certain rights regarding your personal information, which can include:

  • the right to request access to the personal information we hold about you;
  • the right to request correction or updating of inaccurate data;
  • the right to request deletion of your personal information, subject to certain exceptions;
  • the right to ask questions about how your information is collected, used, and shared.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to certain requests.

8. Children's Privacy

Our Site and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe that we may have collected information from a child under 18, please contact us so we can investigate and take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will post the updated policy on this page and update the "Last updated" date at the top. Your continued use of the Site after any changes become effective constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, you can contact us at:

Important: This Privacy Policy is provided as a general template and does not constitute legal advice. Laws and requirements regarding privacy and data protection can vary by jurisdiction and circumstances. You should consult with a qualified legal professional to review and adjust this Privacy Policy so it meets your specific needs and compliance obligations.